Frequently Asked Questions

We understand that reaching out to an online store can sometimes feel uncertain—wondering if you’ll get through to a real person or if your message will even be answered. That’s why we’ve made our contact process simple, transparent, and stress-free.

Whether you prefer to text, email, or phone, you can be assured you’re communicating with a real person in Australia who is here to help.

Our goal is to make your experience comfortable and reassuring, so you never feel left in the dark when you need support or answers.​​​