Returns & Refund Policy - Now Yours

At Now Yours, every piece is created or carefully selected with care, and we truly hope you’ll love your order. Because many of our items are made to order, customised, handcrafted, or uniquely sourced, we operate a strict returns policy outlined below.

🚫 Change-of-Mind Purchases

We do not accept returns, refunds, or store credit for change-of-mind purchases.

Please choose carefully before placing your order. If you have any questions about a product, we are always happy to help before you buy.

🚫 Final Sale Items (No Returns)

The following items are final sale and are not eligible for return, refund, or store credit:

Custom or personalised items
Build-your-own products or sets
Colour-your-own designs
Made-to-order items
Paper and card products
Mystery or surprise bundles
Pre-loved items
Sale and clearance items

These products are specially prepared, unique, or created specifically for each order.

📝 Custom & Personalised Orders

Custom and personalised items are made using the details you provide. Please double-check spelling, dates, colours, and selections before placing your order.

We cannot accept responsibility for customer-provided errors once production has begun.

📦 Orders Damaged in Transit

All orders are packed carefully by hand to help ensure safe delivery.

If your parcel arrives visibly damaged or an item is damaged on arrival, please contact us within 3 days of delivery and include:

Your order number
Clear photos of the item
Photos of the packaging

We will review the situation and assist where possible.

⚖️ Faulty or Incorrect Items — Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law.

Normal handmade variation, colour differences between screens, and expected design variation are not considered faults.

Please contact us promptly so we can assess and resolve the issue.

🚚 Return Requests (If Approved for Fault Issues)

If a return is approved due to a confirmed fault, damage, or our error:

We will provide return instructions before anything is sent back
The item must not be used further once the issue is identified
Items should be returned in original packaging where reasonably possible
Proof of purchase is required

Please do not send items back without contacting us first. Unapproved returns may not be accepted or processed.

Unapproved returns may not be accepted.

🤍 Our Promise

We are a small mother-daughter business, and we genuinely care about your experience. If something is wrong with your order, please reach out — we will always listen and do our best to help within the policy and the law.

🙋 Need Help?

If you have questions before purchasing, please contact us — we’re always happy to help you choose with confidence.

📧 admin@nowyours.com.au
Or visit our Contact page.

✨ From us to you — thank you for supporting thoughtful, meaningful pieces.