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Contact Us
We understand that reaching out to an online store can sometimes feel uncertain—wondering if you’ll get through to a real person or if your message will even be answered. That’s why we’ve made our contact process simple, transparent, and stress-free.
Whether you prefer to text, email, or phone, you can be assured you’re communicating with a real person in Australia who is here to help.
Our goal is to make your experience comfortable and reassuring, so you never feel left in the dark when you need support or answers.
Get in Touch
Based in North Brisbane, QLD 4053
We understand that contacting an online store can sometimes feel uncertain — you may wonder whether you’ll reach a real person or if your message will be answered. That’s why we keep our contact process simple, transparent and stress-free.
Whether you choose to text, email or call, you can be assured you’re communicating with a real person in Australia who is here to help.
Our goal is to make your experience comfortable and reassuring, so you never feel left in the dark when you need support or answers.
🕒 Contact Hours
Monday to Friday — 10 am to 3 pm
⚡ Fastest Way to Reach Us
📱 Text: 0424 909 168
We respond to text messages quickly.
Weekdays (during contact hours): Usually within 15 minutes to 2 hours
Weekends & Public Holidays: Next business day
📞 Phone
📞 Call: 0424 909 168
Weekdays (during contact hours):
If we can’t answer right away, please leave a message, and we’ll return your call — usually within 24 hours.
Out of contact hours, weekends & public holidays:
Calls aren’t taken live, but leave a message, and we’ll call you back the next business day.
✉️ Email
Weekdays: Usually answered within 1 hour — please allow up to 24 hours during busy periods.
Out of hours, weekends & public holidays: Next business day response.
📝 Contact Form
You can also use the Contact Us form below.
Weekdays: Usually answered within 24 hours — please allow up to 48 hours during busy times.
Weekends & Public Holidays: Next business day response.
🚨 Urgent Messages
If your matter is urgent, please mark your message as urgent and we will do our very best to respond as quickly as possible.